The following policy outlines the privacy practices of Special Voices Disability Law & Advocacy in regards to our clients’ personal and business information.
- Privacy.Special Voices Disability Law & Advocacy respects the privacy of all clients. This document outlines privacy rights and practices as set out in the Privacy Act 1988 (Commonwealth) and Information Privacy Act 2000 (Vic). These privacy laws regulate how personal information is obtained and handled, from the collection, it’s use and future disclosures, as well as how the information is stored, and when and how it is disposed.
- Personal Information Collection.Personal information is defined as any information that specifically identifies you, or from which your identity can be easily attained. To provide our clients with a professional legal and advocacy services, we will usually have to collect relevant personal information from you.
- Use and Disclosure of Personal Information.Your information will only be used to the extent that it informs our advocates, lawyers and other staff, and assists them to carry out the service/s that you have engaged or authorised us to provide to you, and as agreed to in writing before we commence providing those services to you.
- Consent and Confidentiality.By using our website (www.specialvoices.com.au) and giving your information to us via any online contact form, newsletter subscription form or our generic contact email (firstname.lastname@example.org), you indicate your consent to us to use the personal information provided via these means for the relevant purpose (e.g. to subscribe to our newsletter or to respond to your contact query or email as the case may be). We will use the information you provide to us in this manner for the relevant purpose only. Note, you are under no obligation to provide us with any of your information through these means.
- Access to Your Personal Information. You can ask us for access to any of your personal information, as stored by us, at any time. You can also ask us to update, correct or change any of your personal information, as stored by us, at any time. If for any reason we are unable to provide you with such access, we will provide you with an explanation. To obtain a copy of your information, please make a written request by email to email@example.com.
- Information about other people.If you provide information to us about a third party (e.g. your service providers, family members, carers, representatives, employers, employees or someone else you have personal or business dealings with) you must ensure that you are entitled to disclose that information to us and that you have fully complied with the Privacy Act 1988 in relation to the collection, use or disclosure of that information.
- Security of information.We take the security of your personal and business information extremely seriously. All reasonable steps are taken to ensure that all information is treated confidentially, kept secure and protected against unauthorised use and is maintained only for the purpose for which it is intended.
- Complaints.If at any time, you are not satisfied with how we have handled your personal, health or business information, please email Angela Cox, Principal of Special Voices Disability Law & Advocacy at firstname.lastname@example.org outlining your complaint. We will respond within 14 days of receiving your email. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for advice and guidance on how to make a further complaint.