National Disability Insurance Scheme (NDIS)

Special Voices specialises in National Disability Insurance Scheme (NDIS) legal advice, representation and advocacy services to the parents and siblings of children and adults with autism or intellectual disability.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is a national, government-run disability support system based on insurance principles.  The NDIS was progressively ‘rolled out’ across Australia between July 2013 and June 2021, replacing the ‘pre-NDIS’ state/territory-based disability support systems.

The NDIS’ main function is to provide funding for a package of supports tailored to the individual’s needs. There are two broad support types:

1. Disability

Funding to persons who are under 65 years old (at time of application) and have a significant, permanent disability over their lifetime, so that they can achieve their life goals and potential.

2. Early intervention

Funding of ‘early intervention’ supports to children younger than 6 years with a developmental delay for a period of time, so as to alleviate or reduce the longer term impact of their condition. Older children and adults with a disability may also be eligible for this type of ‘early intervention’ support funding.

Angela Cox

Principal Lawyer

Why is the NDIS so complex?

Since its introduction in July 2013, the NDIS has proven to be complex and difficult for people with disability and their families and carers to navigate. 

This is because the NDIS:

  • is a maturing system that has been subjected to continual change during its eight-year rollout period (2013 to 2021)
  • has its own language and terminology
  • is run by many players – the National Disability Insurance Agency (NDIA), its contracted Partners in the Community and the NDIS Quality and Safeguards Commission
  • has many layers – the National Disability Insurance Scheme Act 2013 (Cth), the NDIS Regulations, the NDIA’s Operational Guidelines and NDIS-related Federal Court and Administrative Appeal Tribunal decisions

Your family's NDIS journey

The process of ‘getting into’, ‘going through’ or ‘being in’ the NDIS is something of a ‘journey’. For the parents, siblings of a child or adult with autism or intellectual disability, this journey will be a lifelong one, and will include most of the below steps:

How Special Voices can help you navigate the complexity of your family’s NDIS journey

NDIS appeals and complaints

  • Provide you with plain English legal and strategic advice to empower you to advocate for yourself or your family member in a NDIS appeal (internal or external review application) or in making a complaint about the NDIA, Local Area Coordinator, an Early Childhood Partner or a service provider (self-advocacy option – you need some expert guidance on the process, or a specific question answered, but don’t need me to hold your hand all the way)
  • Advise and act on your behalf at all or some stages of a NDIS appeal or a complaint resolution process (legal representation option – to save you the effort and stress, I manage the process for you)

NDIS plans

  • Help you to prepare for the NDIS first plan making and subsequent plan reassessment processes
  • Represent you, as an independent advocate, at the NDIS plan meeting
  • Help you to understand your NDIS plan, and the supports that the funding categories can/cannot be spent on 
  • Help you to understand your plan management options, and advise on the option best-suited to your family’s circumstances

Service agreements

  • Help you to review, understand, negotiate and draft service agreements before you sign up, so that the agreements work for your family
  • Help you to understand NDIS pricing
  • Advise you on, and/or legally represent you, in bringing an action against a service provider, at consumer or contract law


  • Guide you through the NIDS nominee (authorised representative) appointment process
  • Help you to complete NDIS-related paperwork and correspondence
  • Answer in plain English any specific and curly questions that you may have about any aspect of the NDIS



Why Choose Special Voices

Easy-to-understand, plain English legal advice

Reasonable fees disclosed up-front

100% independent - I have your back

Empathy for families from lived experience

25 years' experience in disability law

Certified by the Victorian Legal Services Board

Next steps

How do I get Special Voices to help me and my family?


Book a consultation

The first step is to book a consultation with me. We will talk about your problem and get to know each other.


Receive a proposal

I will send you a written proposal detailing how I can help you to solve your problem. This will include a quote for the proposed work (no hidden or surprise costs down the track).


Get your problem solved

We work together to solve your problem and achieve your desired outcome as quickly as possible.

Book a consultation

Book a consultation to discuss your NDIS problems and how Special Voices can help.